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The Following information relating to ordering, postage and handling costs, despatch timeframe, delivery timeframe and payment method form part of the Terms and Conditions of Lure Sydney.
By accepting the Terms and Conditions of this site, you are also agreeing to, and are legally bound by, the ordering, postage and handling costs, despatch timeframe, delivery timeframe and payment method information outlined in this section.
An order confirmation will be e-mailed to you upon placement of your order and a notification with a tracking number will be e-mailed to you when your goods are despatched.
Our pick up service is available Monday – Saturday by appointment at our showroom located at Shop 2/48 Thurlow Street, Riverwood NSW 2210.
Lure Sydney accepts payment by Paypal. You do not need an account with Paypal to process your payment/s. For more information about this service please go to PayPal.
Are you looking at ordering a large quantity of an item or items and unsure? We can certainly organise a sample for you! E-mail us your details and interested product/s to firstname.lastname@example.org
Ordering of Invitations and Bonbonniere
Invitations and Bonbonniere are not available for purchase online. If you are interested to purchase Invitations or bonbonniere, please come to our showroom located at Shop 2/48 Thurlow Street, Riverwood NSW 2210 or phone on 9534 4224.
Postage and Delivery
Lure Sydney uses Australia Post's registered parcel post service to deliver your goods. This service ensures the security of your items and order tracking. If you are not at the delivery address at the time of delivery, a notification will be left in your letterbox and you can pick your goods up at your post office as stated on the form.
Postage and Handling Costs
We charge flat rates based on the weight of your order which is calculated at checkout. Your postage option/s will be available for you to select.
Rates are below as follows:
Up to 500g - $9.00
Over 500g up to 1kg - $10.00
Over 1kg up to 3kg - $12.00
Over 3kg up to 5kg - $15.00
Over 5kg up to 10kg - $17.00
Over 10kg - $20.00
Up to 3kg - $15
Over 3kg up to 5kg - $22
Additional charges may apply to bulky or extra heavy items. You will be notified by e-mail to despatch if additional charges will apply.
Delivery times will vary depending on your location but Australia Post aims to delivery your parcel within 1-5 working days from lodgement.
Express delivery can be arranged. If you would like your goods sent express please write this in the "Special Instructions" field upon checkout and we will be in contact with you to discuss your options. You will still need to select the shipping cost that appears in order to process your order. This amount will be put towards additional shipping charges.
Return of goods
Returns are only accepted if goods are faulty and not for change of mind. Please contact us within 4 days of receipt of your order to obtain a Return Authorisation Number before returning merchandise. Failure to include the Return Authorisation Number on any returns will result in refusal to accept the return.
The Hirer is required to pay a 50% deposit and return a signed agreement of the quote at the time of confirming the Order. Once the Deposit is received and cleared, only then will this constitute a confirmed Order upon which availability and prices are guaranteed. The Hirer agrees to provide the Owner with a completed Credit Card Security Bond Form, authorising the Owner to debit the Hirer's credit card for any missing or damaged Goods following the Hire Period.
2. Final Payment
Final Payment from the Hirer must be cleared at least 7 days prior to the commencement of the Hire Period if the Goods are being delivered to a Site by the Owner, or, on collection of Goods if the Hirer is collecting and returning. Failure to do so may, at the discretion of the Owner, result in cancellation of the Order, upon which the Hirer will forfeit all deposits/monies paid.
3. Payment Methods
Payments may be made by the following methods:
• Direct Deposit (Electronic Funds Transfer) to the Owners bank account using the following details:
BANK: NAB Riverwood
ACCOUNT NAME: Lure Sydney
BSB: 082-362 Acct No: 12-699-8486
• Credit Card – Mastercard or Visa. A surcharge of 1.5% applies to all credit card payments. This surcharge will be applied at time of processing.
Payments by cheque will not be accepted.
4. Hire Fees
All quoted Hire Fees are valid for 21 days from the date of issue, after which Hire Fees may change with out any notification from the Owner. Hire Fees are only fixed and guaranteed once a Deposit has been paid as per section 2.
5. Hire Period
Extended Hire is available at a reduced rate subject to availability and other bookings. Any Goods returned after the end of the standard Hire Period will incur Late Return Fees as per Section 10.1. The Hirer will take full responsibility for all Goods as listed on the packing slip/ delivery docket or Invoice for the duration of the Hire Period, which constitutes the period between the time of delivery by/collection from the Owner to the time the Goods are returned to the Owners premises or collected from the Site by the Owner.
6. Amendments, Variations and Cancellations
Cancellation by the Hirer must be in writing. Orders cancelled by the Hirer up to one (1) month prior to the confirmed commencement of the Hire Period will result in a surcharge of 50% of the total invoice amount.
Orders cancelled less than thirty one (31) days prior to the confirmed commencement of the Hire Period will result in a surcharge of 100% of the total invoice amount. The Owner reserves the right to cancel any orders on the basis of unsatisfactory working conditions, unsatisfactory weather conditions or if the Owner feels that for any reason Goods are in danger of being stolen or damaged.
If for any reason the specified Goods cannot be provided, the Owner, at its discretion, may amend the Order or provide Goods of a similar nature or alternatively cancel the Order and refund all monies paid by the Hirer.
7. Hirer's Representative/s
In the event that the Hirer should be absent at the point and time of delivery, collection and/or return of the Goods, the person/s accepting the delivery on behalf of and/or confirming the returned Goods from the Hirer, will act as the Hirer's Representative/s, and subsequently the Hirer will remain responsible for damages and/or losses as confirmed by the Hirer's Representative/s in respect to the Order/packing slip/delivery docket or invoice.
Upon the collection/return of Goods the Owner has the right to count the Goods once it/they arrive back at the Owner's premises, upon which, the Hirer will remain responsible for any losses or damages.
9. Damaged/Missing Goods
The Owner will inspect all collected/returned Goods within five (5) days of receipt from the Hirer, following such inspection the Hirer will be required to compensate the Owner for the cost of cleaning, repairing or replacing, at the Owner's discretion, any Goods returned in an unsatisfactory, soiled or damaged condition.
The Hirer is required to compensate the Owner the Full Replacement Cost for any Goods lost, missing or stolen during the Hire Period.
The Hirer will have seven (7) days from the conclusion of the Hire Period to return to the Owner any Missing Goods.
Missing Goods returned more than seven (7) days after the conclusion of the Hire Period will only be accepted at the Owner's discretion or charged to the Hirer at Full Replacement Cost.
10. Third Party Responsibilities
The responsibility for the Goods during the Hire Period and/or payment of any Hire Fees or Late Returns Fees shall not pass from the Hirer in full or in part to a Third Party, unless written confirmation is provided to the Owner by the nominated Third Party, in which the nominated Third Party expressly undertakes full responsibility for the Goods and/or payment of any Hire Fees or Late Returns Fees on behalf of the Hirer.
11. Security Bond
A Security Bond equal to whichever is the greatest of 50% of the total value of the Goods hired or \$100 is required to be paid prior to the Goods being collected from the Owner or delivered to the Site.
The Security Bond must be paid by either MASTERCARD or VISA credit card. Cash, Cheque, Debit card or EFTPOS payments will not be accepted for the payment of the Security Bond.
The Security Bond will be refunded within 7 days of the conclusion of the Hire Period, minus the cost of cleaning, repairing or replacing any lost, missing, stolen or damaged Goods.
In the event that the Security Bond is not sufficient to cover the Full Replacement Cost for any Damaged/Missing Goods, the outstanding amount owing will be charged to the credit card used to pay the Security Bond within 7 days of the conclusion of the Hire Period.
The Owner will keep a record of the credit card details below only for such time as is reasonable for the execution of section 11. Thereafter these details will be permanently destroyed.
12. Insurance and Indemnity
The Goods are not insured by the Owner during the Hire Period. The Hirer is responsible for all damages or losses to the Goods during the Hire Period. The Hirer accepts full responsibility for the Goods and the use thereof and indemnifies the Owner from and against all claims for injury to persons or property pursuant to the Hirer's use of the Goods.
The Owner will not be liable for any losses or expenses incurred by the Hirer following the failure to meet delivery dates.
Failure by the Owner to act on any of these Terms and Conditions does not mean that the Hirer is acquitted from any other responsibility as outlined by the Terms and Conditions.
13. Governing Law
These Terms and Conditions will be construed in accordance with New South Wales law and the parties submit to the non-exclusive jurisdiction of the New South Wales Courts in Sydney City.
14. Hirer's Acceptance of Terms and Conditions
The Hirer acknowledges unconditional acceptance of these Terms and Conditions by paying a Deposit (as detailed in section 2.) and/or by the act of taking possession of the Goods and/or by signing below.